DHL Express has won the Excellence Award at Hong Kong Management Association's (HKMA) Quality Award 2022.
First launched in 1991, the HKMA Quality Awards is presented to organizations in Hong Kong, which are known to have achieved outstanding quality standards and exhibit a lasting commitment to quality management.
Winners have undergone a months-long assessment process, going through various screening stages and a series of interviews, before being evaluated by a group of judges and examiners comprised of industry, business and academic leaders.
Chee Choong Ng, senior vice president and managing director of DHL Express Hong Kong and Macau, said: "This award adds another feather to our cap as we celebrate our 50th year of 'Connecting People, Improving Lives' in the city. It will inspire us to advance our service quality and contribute to the city's recovery."
The Excellence Award underlines DHL Express Hong Kong's values and organizational culture that is wholeheartedly committed to service excellence, customer satisfaction and employees' wellbeing.
Among DHL Express Hong Kong's many milestones in 2022, its First-Mile delivery service via DHL Lockers has given customers added flexibility and convenience to drop off their packages at nearby locations.
In addition to service enhancement, DHL has upgraded its facilities in Hong Kong to prepare for the sustained upward trend in e-commerce, strengthening its robust infrastructure further, a company statement said.
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